RETURN • EXCHANGE POLICY
We're here to make your favorite products, and we want you to be happy. If you decide within 30 days from delivery that you're unhappy with your product, ship it back to us in like-new condition and we'll process the refund. Returns shipping cost is your responsibility unless it's because of a mistake on our part with your order. We have a strict 12hrs cut-off time, any changes or cancellation requests will be denied after 12hrs because the order is in production.
- Orders must be returned unworn and unwashed.
- Return with a note and your shipping form so we know where it's from and why it's being returned.
- Please allow 3-5 working days for your refund to process once we receive your return.
If you ordered a size and think a larger or smaller size would fit better, let us know and ship it back with a note saying what size you would prefer. Return shipping is your responsibility unless there was a mistake on our part.
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.
Claims deemed an error on the part of Rockaine Motorcycles will be covered at our expense.
If you require any further information, feel free to contact us!
We reply to your emails within 12 hours.